Legal Information

1. The Contract

These Terms & Conditions govern your purchase of products and services from Maison A+ ("we", "us") through shop.maisonaplus.com. By completing a purchase, you enter into a binding contract with Maison A+, a business registered in Lagos State, Nigeria.

2. Ordering

2.1 Order Confirmation

An order is confirmed only when you receive an order confirmation email from orders@shop.maisonaplus.com and payment has been successfully processed via Paystack. We reserve the right to cancel any order if we suspect fraud or if a product is discontinued.

2.2 Pricing

All prices are displayed in Nigerian Naira (₦) and are inclusive of applicable fees. Prices are subject to change without notice, but confirmed orders will be honoured at the price displayed at time of purchase.

2.3 Stock Availability

All products are subject to availability. In the rare event that an item you ordered is out of stock after payment, we will contact you within 24 hours to offer a full refund or a suitable alternative.

3. Payment

We accept payment via Paystack (debit cards, credit cards, bank transfer). Payment is processed securely by Paystack — your card details are never stored on our servers. All transactions are in Nigerian Naira.

4. Delivery

4.1 Delivery Areas

We deliver across Lagos and can arrange nationwide delivery on request. Delivery fees and estimated times vary by zone and are displayed at checkout.

4.2 Delivery Times

Estimated delivery windows are provided at checkout and in your confirmation email. These are estimates only — we will contact you via WhatsApp to confirm your exact delivery slot.

4.3 Failed Delivery

If no one is available to receive delivery after two attempts, a re-delivery fee may apply. Please ensure your delivery address and phone number are accurate at time of ordering.

5. Design Services

Service bookings (consultations, space planning, site visits) are confirmed by our team within 24 hours of purchase. Services are subject to designer availability. Cancellations must be made at least 48 hours in advance for a full refund.

6. Intellectual Property

All content on shop.maisonaplus.com — including product photography, descriptions, logos, and design concepts — is the intellectual property of Maison A+. You may not reproduce, distribute, or use our content without written permission.

7. Limitation of Liability

To the maximum extent permitted by Nigerian law, Maison A+'s liability for any claim arising from a purchase is limited to the price paid for the relevant product or service. We are not liable for indirect, consequential, or special damages.

8. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lagos State.

9. Contact

For any questions regarding these terms, contact us at hello@maisonaplus.com.

1. Our Return Commitment

We accept returns on most physical products within 7 days of delivery, provided the item is in its original condition, unused, and in original packaging.

2. How to Initiate a Return

1. WhatsApp or email us within 7 days of delivery
2. Share your order number and photos of the item
3. Our team will confirm eligibility within 24 hours
4. We will arrange a pickup at no extra charge for eligible returns
5. Refund is processed within 3–5 business days of receiving the returned item

3. Items Eligible for Return

• Furniture (sofas, chairs, tables) — if delivered damaged or significantly different from description
• Lighting fixtures — if faulty or damaged on arrival
• Rugs — if delivered damaged or incorrect item
• Accessories and décor — if unused and in original packaging

4. Non-Returnable Items

• Custom or bespoke orders (items made to your specifications)
• Items that have been used, assembled, or installed
• Design service fees (consultations, space planning, site visits) — see cancellation policy below
• Sale items marked "Final Sale"

5. Damaged or Incorrect Items

If your item arrives damaged or is incorrect, please photograph it immediately and contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you. This is covered regardless of our standard 7-day window.

6. Refund Method

Refunds are returned to your original payment method via Paystack. Bank transfer refunds typically clear within 3–5 business days depending on your bank. We will send you a confirmation email when the refund is initiated.

7. Service Cancellation Policy

• Cancelled 48+ hours before: Full refund
• Cancelled 24–48 hours before: 50% refund
• Cancelled less than 24 hours before / no-show: No refund

To cancel a service booking, WhatsApp us at +234 912 960 9443 with your order number.

8. Exchange Policy

We are happy to exchange items for a different colour, size, or style where available. Exchanges are subject to stock availability. Contact us within 7 days of delivery to arrange an exchange.